Return & Refund Policy
At Fairness Cosmetics, customer satisfaction is very important to us. Please review our return and refund policy carefully before placing your order.
Return Eligibility
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Returns are accepted within 24 hours of receiving your order.
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A return processing fee of 100 EGP will be deducted from the refund amount for all approved returns.
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Items must be unused, unopened, and returned in their original condition, including packaging, accessories, and documentation.
Non-Returnable Items
Returns will not be accepted if:
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The product has been opened, used, or tested.
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The return request is made after 24 hours from delivery.
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The product packaging has minor shipping-related marks or dents that do not affect the product itself.
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Cosmetics, skincare products, or perfumes were opened after delivery due to hygiene and safety reasons.
Delivery Inspection Requirement
To protect both the customer and Fairness Cosmetics:
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Orders must be opened in front of the delivery representative.
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Customers are required to record a clear unboxing video while opening the package.
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Claims submitted without valid video proof may not be accepted.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
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Please contact us on the same day of delivery.
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The product must be returned in its original packaging with all included items.
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After inspection and approval, we will provide a replacement or refund.
Refund Process
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Refunds are processed only after the returned item is received and inspected.
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Inspection and processing may take between 2–7 business days.
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Approved refunds will be issued through the original payment method or bank transfer.
Additional Information
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Shipping fees are non-refundable.
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Any return that does not meet our policy conditions may be rejected and returned to the customer at their expense.
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Fairness Cosmetics reserves the right to refuse any return request that does not comply with this policy.
Contact Us
Email: info@fairnesscosmetics.com
WhatsApp: +20 102 247 7863
